News Roundup: On Upcoming Raid Nerfs, BlizzCon Tickets, New Support Site

Live Опубликовано 24.05.2011 в 18:38 Miyari

major update to the patch notesOn 4.2 Raid Content Nerfsmassive list of raid nerfs

Bashiok

Plenty of people like the challenge, but not everyone has the ability or maybe even desire to be in a guild capable of tackling it right from the get-go.

It's always been our intent to offer new raid tiers in Cataclysm that are difficult to provide challenge to the raiding guilds, and then gradually allow older content to self-nerf as people gear up through VP, and then eventual literal nerfs to the content. That's something we've been communicating for some time.

Burning Crusade swung the pendulum one way, and Wrath of the Lich King swung it back too far the other. We're attempting to find that middle ground where there's still something brutally difficult for the cutting edge, but content gradually comes down until it's extremely accessible (ie PUGable) either simply through gear proliferation, or literal content difficulty nerfs.

There's always going to be two sides of the fence, some people want things more accessible for them and that's cool, we want it to be too, and some people think it should be difficult and always be that way because that's the way they had to do it. The fact of the matter is that as an MMO the end-game bar is constantly being raised, and progression content is in general not a place where we're going to purposefully gate prestige through difficulty. There are some exceptions of course, hard modes and unlockable bosses are purposefully there to be more difficult challenges, but as a whole our intent is to create a constantly moving ramp upward for Normal difficulty raids. That has to mean that the Normal raid content that was the hardest will one day be the easiest.

You will very likely see this same happen for Firelands when the raid tier above it is released.

Battleground Multi-Queuing Hotfixed

Bashiok

We recently implemented a hotfix that removes the ability for players to retain a second Battleground queue when one pops. Previously, players were able to queue for two Battlegrounds, have one queue pop and retain their second queue while they decided if they wanted to join the one that was ready. This is no longer the case. When a Battleground queue pops you will automatically be removed from the other active queue. To queue for a different Battleground it will be necessary to queue again.

Second Batch of BlizzCon Tickets on Sale Thursday (5/26)

Blizzard Entertainment

The second batch of BlizzCon tickets will be going on sale Thursday at 04:00 CEST - keep your eye on the ticket sales page at that time for the chance to get yours. If you are unable to purchase tickets, a limited number of tickets to an exclusive pre-BlizzCon dinner to benefit Children's Hospital of Orange County will go on sale Saturday, 28 May at 19:00 (BlizzCon admission included). For those unable to attend the show, in-depth coverage of BlizzCon will also be available through the BlizzCon Virtual Ticket, which is offered as a multi-channel Internet stream and also via DIRECTV in the United States.

BlizzCon 2011 will take place 21 and 22 October at the Anaheim Convention Center, and tickets cost $175 USD each. Tickets to the BlizzCon Benefit Dinner cost $500 USD each and include BlizzCon admission. For further information, check out the official BlizzCon site.

Click here to go to the BlizzCon 2011 ticket sales page.

Blizzard Launches New Support Site

Nethaera

As a part of our ongoing efforts to provide the best customer service possible to the community, we’re launching a new customer Service website which will offer a wide array of great new features to players who need assistance with a variety of issues.

Here are some highlights of what the new site can offer:

In the new Blizzard customer service website, you will be able to access all support contacts in one convenient location including Web, in-game, and phone support. You’ll also be able to quickly and easily check on the status of your customer service request.

During your ticket submission process, we’ll try our best to identify the problem you’re experiencing and provide potential solutions along the way with relevant smart help.

Once your ticket is submitted, you can communicate with our support team easily through the Web interface much like you would within the forums. You’ll be able to reply to your own ticket, add details after a ticket has been submitted, or even add and clarify additional details should you feel the initial response from support doesn’t solve the problem. To help keep you up to date on the status of your ticket we have also added an option to receive automatic emails whenever your ticket status changes.

We hope that this new site will provide you with the tools you need to contact our support teams quickly to resolve your service issues. We invite you to check out the new site here- http://us.battle.net/support/

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