Сообщение от SoCalWoWGal
From the Battle.net support article:
Account Disabled, Banned, or LockedMy account is locked
We lock an account when we suspect there may be a security threat. Some locks can be removed by players with no assistance from Customer Support. However, when we think there may be a significant security risk to an account, we will require security verification through Customer Support.
To unlock your account, follow the steps in your email. If you lost the email, visit the Account Locked page for steps to unlock your account.
Essentially, there was something that triggered a "lockdown" on your account. This can happen when you are using the
Mobile Armory application or when logging in from a different location that is not your usual login location. This can also happen in the case where an attempted hack has occurred. In the worst case scenario, where your account was locked due to a potential hack, follow the steps in this article:
Help, I got hacked!
Otherwise, this forum post may be helpful:
Multiple Security Locks? Try this!
We've been receiving reports from players who have been experiencing repeated account locks due to "suspicious activity" and we wanted to provide what steps we could to help get you back in the game and/or access the WoW Remote app.
Generally, if our systems detect a change in your normal access pattern (i.e. how you connect to the game and services), it may temporarily lock the account and require you to reset your password. This password reset provides a simple verification that validates the play session and allows you to access the account and game.
Some players who are using the mobile app have recently been getting locked out even after the session validation/password reset.
If you are experiencing this issue, please follow these steps:
•1. Make note of the platform (game or mobile) where you received the lockout message.
•2. Use the
password reset option to verify your access and unlock the account
.•3. For your first login after the unlock, use the same platform where you initially saw the lockout message.
•4. This should ensure that access is validated, and as long as nothing else changes it should reduce or eliminate the chance of seeing this again.
If you experience frequent lockouts otherwise not associated with this specific situation we highly recommend using one of our additional options for account management and security.
The
SMS Protect feature is available to those with a standard cell phone in a supported country with a data plan. This feature is available for free (standard text messaging fees would apply) and allows you to manage your security options for the account. Specifically it will send a code to your phone that you can enter on the site and unlock the account instead of resetting the password.
We also have available the Battle.net Authenticator. This comes as a
mobile app which is available for free as well as a
physical device which is available through the Blizzard Store. This security option is taken into consideration by our systems and while it may not eliminate all lock outs, it can greatly reduce them.
If you need additional support with a locked account, you may use our live chat feature or open a support ticket.
Chat (Hours may vary)
Contact Blizzard Support ► Battle.net ► I can't log in ► Account locked and needs to be unlocked ►Live Chat ►
Support Ticket
Contact Blizzard Support► Battle.net ► I can't log in ► Account locked and needs to be unlocked ►Submit a Ticket