Unintended Mythic Cache Rewards Bug Is Now Fixed, Gear Will Be Removed

posted 2018/09/04 at 4:36 PM by Neryssa

@WarcraftDevs

We’ve fully identified and eradicated a bug that caused some players to receive an unintended Mythic Cache reward earlier today. We’re working to remove all such unintended rewards from any characters who received them.

Yo @WarcraftDevs I wanna run M+ but my key dropped at +18. I can't grind it down to a doable level because I hit an instance cap.
We quickly fixed the underlying issue that caused some players to receive high level Mythic Keystones. Deleting the key and running another Mythic dungeon will grant you a new Mythic Keystone.

As a reminder, the instance cap is hourly.

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Comment by SkellorThat's what happens when you no longer do games with rule "when ready", not in time.
Tons of stupid bugsComment by TutorialBloxThey should let those players keep the items, it's the least Blizzard could after releasing the expansion in such a POOR manner. Bug and glitches also included!Comment by Walses907They should let those players keep the items, it's the least Blizzard could after releasing the expansion in such a POOR manner. Bug and glitches also included!Comment by FluxflashorNo.. you don't want to let people get progression based off stuff they did last expansion.Comment by LeftkeywestThey should let those players keep the items, it's the least Blizzard could after releasing the expansion in such a POOR manner. Bug and glitches also included!Comment by GrothrillGood they dont derserve those when the rest of us have to work hard to get gear and rep ingame.Comment by Moon87Glad it got sorted. It's been another round of the online outrage Olympics today, but in a year we'll be looking back and laughing about this.Comment by punkmanjThey should let those players keep the items, it's the least Blizzard could after releasing the expansion in such a POOR manner. Bug and glitches also included!Comment by TutorialBloxThey should let those players keep the items, it's the least Blizzard could after releasing the expansion in such a POOR manner. Bug and glitches also included!Comment by LittleowlieBlizzard fixed the bugs in less than 24 hours. I think they did a very good job. For most software products you can be happy if you get a respond for a bug report in 24h. So i see no reason to complain.Comment by TutorialBloxThey should let those players keep the items, it's the least Blizzard could after releasing the expansion in such a POOR manner. Bug and glitches also included!Comment by KakaMilkaThat's what happens when you no longer do games with rule "when ready", not in time.
Tons of stupid bugsComment by AesniaThis is just disappointing software quality. These kind of hiccups happening every blue moon in production software is to be expected, but this has been a consistent pattern with > v8 WoW. I feel for the devs involved because I know that a lot of the times this happens, it's not that the develops are bad, it's that the product team has not enabled the developers to do high quality work and write sufficient tests/ do ample smoke testing in product-like environment.

For a subscription game service like WoW, it's not unreasonable to expect a high quality software product that is well tested and QA'ed. If it's a QA resource issue, hire more QA Engineers. If it's development errors, find out what is hindering your developers from delivering well tested work. If, as I suspect, it's unreasonable timelines, the Product team needs to push back on whatever pressure is applying these deadlines from the business for the sake of your customers. We are getting really fed up and the value in our WoW subscription more and more seems to be losing value compared to what we are paying.Comment by deathlavitzThis is just disappointing software quality. These kind of hiccups happening every blue moon in production software is to be expected, but this has been a consistent pattern with > v8 WoW. I feel for the devs involved because I know that a lot of the times this happens, it's not that the develops are bad, it's that the product team has not enabled the developers to do high quality work and write sufficient tests/ do ample smoke testing in product-like environment.

For a subscription game service like WoW, it's not unreasonable to expect a high quality software product that is well tested and QA'ed. If it's a QA resource issue, hire more QA Engineers. If it's development errors, find out what is hindering your developers from delivering well tested work. If, as I suspect, it's unreasonable timelines, the Product team needs to push back on whatever pressure is applying these deadlines from the business for the sake of your customers. We are getting really fed up and the value in our WoW subscription more and more seems to be losing value compared to what we are paying.Comment by 1238240This post was from a user who has deleted their account.Comment by SilverSapphireThey should let those players keep the items, it's the least Blizzard could after releasing the expansion in such a POOR manner. Bug and glitches also included!Comment by sinangelusi bet its a marketing thing, wanna say stuff like "lowest months of a content drought ever - BFA!" in reality what we get is yeah new content, but most of it we can't do due to bugs haha.Comment by TutorialBloxThey should let those players keep the items, it's the least Blizzard could after releasing the expansion in such a POOR manner. Bug and glitches also included!Comment by ShaggypawLike this game needed more Drama... what a headache.Comment by LowanheartIt's a bug, bugs happen. Not all manners of testing can be fulfilled for every scenario, which only affected a small minority. Settle down children.

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