- I'm unable to race change to a Pandaren or Allied Race Deathknight.
- I picked my faction and what I would like to look like, but I just get an error when trying to complete it.
In order to unlock the additional Pandaren and Allied Race Deathknight options you must own or pre-purchase World of Warcraft®: Shadowlands on your Blizzard account.
Players who want to create or race change to an Allied Race Death Knight will need to fulfill the requirements to unlock their desired race in-game before making a character. Requirements to unlock Allied Races can be found by hovering over the desired race icon on the character creation screen, or by visiting the Embassy in Stormwind (Alliance) or Orgrimmar (Horde.) Pandaren Death Knights have no restrictions and can be created immediately upon pre-purchase of Shadowlands.
Please see the following article for more information: Death Knights for All Races Preview