Blizzard Offers Refunds for Shadowlands Pre-Order After the Delay Announcement

Posted 2020/10/02 at 11:08 AM by Neryssa

delay the Shadowlands expansion release for later this year

WORLD OF WARCRAFT®: SHADOWLANDS LAUNCHES LATER THIS YEAR

<player>, thank you for pre-purchasing World of Warcraft®: Shadowlands. We wanted to let you know that we've made the difficult decision to delay the release of the expansion to later this year.

During this additional time, we'll be focusing on further polishing the overall experience, as well as fine-tuning and balancing aspects of the endgame - helping ensure what's waiting for you on your journey into the Shadowlands meets our high standards and your high expectations. We think you'll enjoy this expansion even more as a result of the extra work, but we understand if you're disappointed by the wait - if you'd prefer a refund*, please visit our Customer Support site.

Learn more about the decision in a message from John Hight, executive producer of World of Warcraft, on the WoW website.

Learn More

In the meantime, we've also announced that starting on October 13 in the Americas, we'll be releasing the Shadowlands pre-patch, which lays a lot of the groundwork for the expansion. Thank you for your passion, support, and continued feedback, and we'll see you in the Shadowlands later this year.

- The World of Warcraft team.

*If you do not request a refund prior to launch, your pre-purchase will remain active and no further action is required.

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Comment by Crimson15I refunded mostly out of curiosity what will happen with ingame stuff but also to show dissatisfaction. (will probably buy it again but not epic edition this time)

While its better they delay it, rather than release it incomplete and buggy, thats no reason to pat them on the back.
Its like if you pay company to build you house in 12 months and they come to you 2 weeks before you should move and say hey we are kinda behind and wont make it in deadline so we will take more time but hey you will get finished house!
So for me its like you get -10 points for delay and +2 for making right decision delaying it.

Btw for those who are wondering about epic edition refund:
- All ingame stuff is gone except the transmog set (i assume its something about its from Q not directly from buying, but i assume they will "fix" it and it will be gone sooner rather than later too).

- Bosted character is locked and needs new boost to unlock it (so i guess if you boosted wrong class this is possibility to get different boost :-P)

- Game time was already consumed (i preordered when it was first availible) but they still refunded it and it seems that time was not substracted from current 6 month sub so idk free game time?Comment by JustJudeHow about they give us the slime kitty mount as a sorry?Comment by mageranger13A little errked they are launching smack in the middle of the two months of the year I'm not eligible to take PTO but I'm also kind of hoping they delay till Jan. Either way, I'm going to play it when it comes out, no point in refunding because I'm pissed at the release timing of it, this will be the first expac I've actually been pumped to play on a vacation week and the first I won't be able to do it...Blizz if you're reading this, push that release right on back to Jan...I'll be glad to play then.Comment by vindurzaA pathetic move. Only few who has changed their minds to play the expansion will benefit from such possibility. Anyone else who is forced to wait gets nothing for the delay. The only right solution I see the Blizzard adds the play time to all active accounts equaling to the time of the delay.Comment by Gor1270Smart decision on their side, but is anyone actually that disappointed they would want a refund?Comment by Cyrus19Fingers crossed I can revert the stupid impulse purchase of the epic edition I made a year ago.

To be clear I think them delaying the expansion is an outstanding move. I'm just not interested in the expansion at all anymore and I want out.Comment by AtosI've not gotten the email for the refund, not that I want it but I do find it odd or interesting that I've not gotten one...Comment by porsche911cvI requested a refund on my Epic Shadowlands Pre-Order and was denied.Comment by RetromarineI'm good. Even more rep from me and my (the majority of) my guild, thoughComment by shadey81pretty obvious from beta this expansion is still not readyComment by eXpr3sWhy refund just to buy it again later, its delayed becaus its not done alright yet, delayed to make it better not canceling it entierly, id rather wait and get a working expansion when its done.

Delayed aint the same thing as canceled....

Some people are just mehhhComment by THEBuzzardLet people use the refund... What is wrong with you? We are in the middle of a pandemic and I'm sure some people that pre-purchased SL early and perhaps lost their jobs would love to get their money back.Comment by mageranger13Fingers crossed I can revert the stupid impulse purchase of the epic edition I made a year ago.

To be clear I think them delaying the expansion is an outstanding move. I'm just not interested in the expansion at all anymore and I want out.Comment by grafspe806I think by some kind of consumers law they have toComment by jcdentondxIf refunded, they send your money back to your bank account or another physical way, or it just goes to the blizz wallet?Comment by Mingshui got my refund today. i stopped playing in july cause i didnt like direction game was going however at time refund was denied. im glad they opened the option. i hope others the best in shadowlands.Comment by HekaziWas told I couldn't get a refund because I, "pre-ordered too long ago."Comment by SecondFryFriend of mine requested refund and got it to Blizzard wallet even tho he preordered it via credit card. Kinda nonsense.Comment by TheGriffCannonI just did the refund, it is automated now, it locks boosted character and allied race DKs, i didnt refund due to the delay, i refunded because i didnt like the features announced for shadowlands after my pre-order date. and yes i am overly butthurt that they gave us searing totem and then took it away again, and my blood dk doesnt get army of the dead...

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