I mean, all of these characters don't just belong to Blizzard, they belong to everyone in the community who loves Warcraft, it's a big responsibility when we change something, they retain their core character. Sylvanas should still look like Sylvanas, just in different armor. She's entered a different point of her life. One of the major things that we did want to do with her was to give her the appearance of having come into her power finally. She's no longer hiding behind being the Banshee Queen or the Dark Ranger, she is the Sylvanas we have been waiting for, and she has the armor to prove it. We know where her alliances lie for the first time. So with her, once we decided story-wise what was happening with her and where her alliances lie, the armor part was fairly easy.
The thing that becomes difficult, is that with her, the armor tone was very close to her skin tone. So one of the things we had to do was make subtle changes to the color of the armor and her skin so they had enough contrast against each other, while still fitting into her traditional color and value space. An obvious solution would have been to start changing her skin color, making it more pink or more purple, but that would go against her nature as the undead creature that she is. We have to be conscious and careful of making those choices. These characters belong to everyone and we want to make sure that we're making good choices for the whole of the community that loves and celebrates Warcraft. Sylvanas is one of the most favorite, most iconic characters of all time, loved or hated. We have to be very cautious that we're doing the right thing by Sylvanas and make sure that she looks the same while telling the next part of her story.