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[SOLVED] Hacked account and email.
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Post by
SD456
Hello!
I have a big, big problem. I cannot log into my battle.net account and into my email account (hotmail).
I started the
Account Recovery
on
battle.net
, but I don't have access to the recovery link that comes in the email, I cannot login into my hotmail account as well. I think someone hacked it, my password was not the same on either of this websites.
What can I do now ? How can I change the e-mail address on battle.net to send to my other email address ?
Please somebody help me! I'm very confused.
Edit: In the meantime I opened a ticket to the support, now waiting for the answer. (
17:54
)
Update:
Battle.net support answered to my ticket, they said that information I provided them is not correct. I'm sure that the hacker changed my informations, now they are asking for my scanned ID. I hope my account will be restored if I post them my scanned ID today.
Post by
bullwinkle2311
Call the tech support for assistance I had a similar problem and that is the best action plan.
Post by
SD456
That is a good idea, but I cannot do it. I don't have any money on my card to call them. :(
Post by
Dragalthor
If you have Skype you can do it for free. I don't have all the info on me but there is a free Skype address around to contact Blizz on.
Post by
Nulgar
First step should be to recover your hotmail account, as they can simply request a new pw for your BNet account via that.
Post by
Tyristrasz
The one thing that they can't do is change your
secret question
.
Contact Blizzard CS via phone (or possibly even their Twitter feed) and let them know about your situation.
Worst case scenario, you'll have to provide a copy of your driver's license or other form of ID to prove you are who you say you are.
Also—and it's been said many,
many
times by this point:
Get an authenticator
! It'll save a lot of heartache down the road.
Post by
SD456
My problem is solved now, thanks for all the replies I got! This thread can be closed or deleted now.
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