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Account hacked with authenticator
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Post by
1091411
This post was from a user who has deleted their account.
Post by
Scharr
That's something you call Blizzard customer service about - not post on the WoWhead forums. WoWhead is a fan site and not affiliated with Blizzard in any way.
Post by
Sarielais
As Scharr mentioned, you need to contact Blizz, but they should get it taken care of pretty quickly. Hackers will sometimes try and prevent the user from getting back on by putting an authenticator on the account. You don't need to use the Item Restoration service though, since any items removed by the hacker should be restored by the GM when you report your account as compromised.
This is the link you want to use to recover your account:
https://us.battle.net/account/support/account-recovery.html
Post by
Araxom
Thanks for posting that Sarielais! Please follow that link to report the issue if you have not done so already. In addition, I would definitely recommend that you apply one of the free
mobile authenticators
onto your account as soon as you have regained access, so that this will not likely happen again.
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