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PTR
10.2.7
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10.2.6
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Upgrading to Premium: Billed, but no upgrade yet.
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Post by
Skreeran
So I already sent an email, but it's been several hours and I haven't heard back.
Basically, I tried to upgrade, but botched one of the input boxed on accident, so it said the transaction could not be completed and told me to hit Back and fix it. I did, found my mistake, and hit the upgrade button again, but it gave my a duplicate transaction message. So I waited fifteen minutes to try again, like the last time I upgraded, but it still wouldn't go through (I think because of insufficient funds). So I went and checked my card's balance online, and it billed me for the $9.99 for a 3 month sub, but it still hasn't upgraded me.
Post by
Adamsm
You remembered to go to your setting page and hit the button to activate Premium again right?
Post by
Skreeran
You remembered to go to your setting page and hit the button to activate Premium again right?Yep, did that several times.
Post by
Adamsm
You remembered to go to your setting page and hit the button to activate Premium again right?Yep, did that several times.
Was just checking.
Post by
Ashelia
I went ahead and manually gave you premium, this may have broken something and I may not have supposed to do that... I would email Darqflame from ZAM asking what happened, as it's a ZAM issue and not ours, but you have temporary for premium until she figures it out.
Post by
Skreeran
I went ahead and manually gave you premium, this may have broken something and I may not have supposed to do that... I would email Darqflame from ZAM asking what happened, as it's a ZAM issue and not ours, but you have temporary for premium until she figures it out.Alright, thanks. ;)
Should I email them? I'm looking on Zam.com for some sort of Contact Us page, but I can't find one.
Edit: Found the email.
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