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Blizzard's discrimination policy
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Post by
Fibericon
I've been on the receiving end of some rather infuriating discrimination from Blizzard for the last three weeks, and I've finally had enough. Let's get one thing out of the way: I'm a pretty tolerant guy. However, this is something that needs to be brought to light. In a nutshell, I've been getting repeatedly suspended for living in Taiwan. That doesn't seem like it should be that horrible of an offense to me.
This whole mess started when my guild started having gold DKP runs in ICC 25. I bought some stuff, I made some gold, and a few hours after the raid ended, I found myself suspended. Of course, no one else in the raid got suspended, and some people paid out quite a bit more than I did. I was targeted for my location. It's not like that was the first time Blizzard harassed me about living in Taiwan, but it was the first time I got suspended for it. And it's happened every week since.
After the second week, I informed account management that I would no longer tolerate receiving form emails they copied and pasted to me and wanted a real response, so they got a GM to contact me in game. He/she claimed to have personally done something on their end to make sure it wouldn't happen again. Blatant lie. As a matter of fact, since this GM action, it has gotten much, much worse. In this past week, I have been suspended three times. Once for the last gold DKP run, and twice for mailing gold to other characters... on the same account. Yup. Apparently I'm selling gold to my alt now. I don't mean another WoW account on the same battle net ID either. I mean the same account. Before, I'd get suspended several hours after the raid. The last time I got suspended from the gold DKP run in the middle of the raid.
This is clearly harassment. No one else in my guild or in these runs is being treated in this manner. I tried posting on the official WoW forums because I wasn't getting a real response from account management. The blues helpfully responded by editing out my subject and post and locking the thread.
"But Fiber," you might be thinking, "This is clearly just an automated script! You're not being discriminated against!"
You know what isn't automated? Being lied to outright by GMs. Let me explain something here. This harassment tells me what Blizzard thinks of my family. By doing this, they're saying that my mother, grandmother, aunts, uncles, cousins, fiance, her entire family, and many of my friends and coworkers are not to be trusted. In what way, shape, or form is this acceptable? I'm so sorry for wanting to keep in touch with my friends from the US and Canada when I had to move back to Taiwan. Clearly I'm a major threat.
I've expressed my concerns over this to Blizzard multiple times, and they respond by telling me account security is my responsibility. Yeah, thanks. My account wasn't compromised, and I don't appreciate being told I don't know how to use a computer.
So what am I hoping to gain by posting this here? I'm hoping that by making this public I can make them care enough to stop harassing me, and probably others as well. It's not illegal to be Asian; I'd like to not be treated like a petty criminal.
Post by
164232
This post was from a user who has deleted their account.
Post by
crsh1976
Touching story, but you still broke their ToS by being located in Asia and attempting to play on North-American realms. I'm not saying they're right, but they set the rules and we're all bound to them when we click on the "I agree" button.
Get it out of your head that you're being discriminated against, it has nothing to do with you being Asian or living in Taiwan. It has everything to do with realm regions and what we can and cannot do.
Post by
Fibericon
Touching story, but you still broke their ToS by being located in Asia and attempting to play on North-American realms.
I've read the ToS and it never mentioned this. Would you care to show me where you found this?
Post by
SirPunky
Prove that you aren't?
And posting here you solve nothing.
For me you are just another gold seller or buyer.
I know 7 people from Taiwan, 3 of them playing wow from day one, and I never ever heard of accounts suspended because they live and play from Taiwan.
Edit:
Touching story, but you still broke their ToS by being located in Asia and attempting to play on North-American realms.
This is false info.
Post by
buzz3070
Touching story, but you still broke their ToS by being located in Asia and attempting to play on North-American realms.
I've read the ToS and it never mentioned this. Would you care to show me where you found this?
I was looking through the Tos and i never found any mention of this, unless its hidden somewere in the technical legal language it uses.
Post by
crsh1976
Touching story, but you still broke their ToS by being located in Asia and attempting to play on North-American realms.
I've read the ToS and it never mentioned this. Would you care to show me where you found this?
Actually, I just did some research and I couldn't find any sort of rule about this other than a somewhat vague non-written rule about billing.
Basically, if you play on North-American realms, you're expected to do so using an account that is paid for via a North-American bank/financial institution due to the obvious gold farmer/seller/hacker issue WoW is plagued with, that is foreigners using accounts in regions they don't live and causing trouble.
I wouldn't know what else to tell you, I'd be surprised if Blizzard made an exception.
Post by
Fibericon
I pay with a North American paypal tied to a North American bank actually. I haven't violated the ToS in any way. Every time I email account management, the suspension gets lifted early, but it still takes at least 12 hours. And with everyone crying at them about the new patch, they're not going to get to it for a while. Not that it makes any difference; 1 second of suspension is too much when you haven't done anything wrong.
Post by
crsh1976
Then I have no idea what's going on.
Post by
buzz3070
You might want to call them up and talk to someone higher up then customer support and complain. If it is truly discrimination but i have a feeling its something else still your best bet would be to call blizz.
Post by
129353
This post was from a user who has deleted their account.
Post by
Cambo
Are you sure it isnt because you may be implicated in unfair GDKP practises?
Maybe someone thought you ninjad or stole the pot or something.
Your post outlines alot of GDKP runs, and shifting gold between your characters.
Did anyone in those groups take offense at you? Can you recall anything bad going down?
Post by
278980
This post was from a user who has deleted their account.
Post by
164232
This post was from a user who has deleted their account.
Post by
Fibericon
If you call customer service, you just get a recording telling you they can't do anything about suspensions.
Post by
sutasafaia
If you call customer service, you just get a recording telling you they can't do anything about suspensions.
So hit 0 and bypass the automated machines and talk to somebody, tell them whats up, and THEN move up the ladder. There's always a way to talk to somebody live, even if you lie to the automated machine about the initial problem and tell the person on the other end so they can transfer you to the right live person.
Post by
Fibericon
If you call customer service, you just get a recording telling you they can't do anything about suspensions.
So hit 0 and bypass the automated machines and talk to somebody, tell them whats up, and THEN move up the ladder. There's always a way to talk to somebody live, even if you lie to the automated machine about the initial problem and tell the person on the other end so they can transfer you to the right live person.
That's some good advice. I'll give that a try when they reopen. I think it's after business hours there now. I believe at the time of this reply it's 7:30pm pst.
Post by
419521
This post was from a user who has deleted their account.
Post by
5200
This post was from a user who has deleted their account.
Post by
xaratherus
Again I ask...
You really DON'T want to call US customer services from Taiwan... Not with the kind of queue times these numbers tend to experience.
I'm not sure it's even possible to reach 0-800-numbers from outside US territory. Anyway, considering the cost it's not something you want to try.
It is if the OP wants to get this issue resolved. It's highly unlikely that he/she will get a quick resolution via e-mail or in-game support.
Set up a Skype account and buy some time for it, then make the call from your computer.
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