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[Isolated] Dressing Room / Profiler: models not loading
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Publicado por
markapalooza
Models are starting to show up for me, so I think the fix worked.
Please Note that this was a separate issue than our CDN troubles.
Thank you for your patience during this time.
Publicado por
gclyatt
Thanks for the fix and update markapaloooza.
I can verify that Dressing Room had broken for me earlier in the day when the CDN cache was rebuilt and is working now.
Can any of our other users verify?
One of the solution recommended by our CDN provider didn't work as anyone expected and we are still trying to get to the bottom of it.
We have been fighting 2 issues with our CDN and we are seeing more reliable connections now, but would like to hear from any users in Europe, where we were seeing the most trouble previously.
We have replaced various parts of the underlying infrastructure to help modernize our static content delivery, and there is one more update planned soon. We will notify when we have more info.
Publicado por
HappyHaunt
Model Viewer is working, but the dressing room isn't still. It sometimes tries to load the model but then it just disappears. Using Chrome here. Was working a couple days ago.
Publicado por
HappyHaunt
Oh wait, cleared my cache and now the dressing room seems to be working too!
Publicado por
crabsmack
Dressing room working once again for me. Thanks for the work and updates guys.
Publicado por
Eidervid
Still not working for me.
Cleared my cache und updated chrome but the models in the dressing room are still halfway loading and then they just disappear.
Publicado por
Ruiru
Today wow.zamimg.com is routing to 23.52.21.51 for me. It is taking up to 2 minutes for requests to complete.
Loaded up
this armor set
in dressing room. After 8 minutes the page "finished" loading, except the model was blank except for head and shoulder armor.
Here's
the end result on the network debug tool on Firefox. Almost everything loaded, but with 2 minute pauses. Still something very wrong there. :(
Publicado por
VolodimirDrozd
I confirm, dressing room now fully working for me. Thank you.
Publicado por
Awsyme01
Still utterly broken here I'm afraid. Either doesn't load, loads the model not the texture (most often) or, inexplicably the model shows up with things like a belt when nothing equipped....
Publicado por
markapalooza
Still utterly broken here I'm afraid. Either doesn't load, loads the model not the texture (most often) or, inexplicably the model shows up with things like a belt when nothing equipped....
We just had a new build come out today. You possibly could've been trying to load things in the middle of it.
There's plenty of possible solutions to your problem in this thread. But the main things you could do now are:
Clear your cache and try again.
Make sure your browser is up to date.
Make sure you have webgl enabled.
Send us the link to the model you are trying to load.
Send us a screenshot of the errors you get in the Chrome Developer tools (Ctrl + Shift + i).(##RESPBREAK##)2##DELIM##markapalooza##DELIM##
Publicado por
Awsyme01
Thanks - I appreciate the reply! I had done all the checking of the browser/cache before originally posting so suspected it wasn't that (and tried with safari and chrome).
It's working a bit better atm but still wonky. The Demon hunter elf models occasionally disappear or just don't display and at the minute (for example) trying to load a weapon or piece of armour on any model gets met with a 'nothing found'. I'll check back in a few days!
Publicado por
Eidervid
Hi!
So the dressing room is sill not working a 100% for me. Now at least the character loads but when it comes gear everything loads except for the chest, hands, legs and feet parts.
I've tried everything you recommended us to do but still no success. Maybe some info will help. I'am from Europe and I'm using Google Chrome as a Browser but I tried Firefox too and Safari on my IPhone also didn't work.
Hope this will be fixed soon or if it's because of me someone can help me to get it back to full function.
Thanks!
Publicado por
Ruiru
Tried to load
this armor set
as example. Doesn't matter which one I try though.
End result after 10 minutes of waiting:
http://i.imgur.com/ZPLiwBv.jpg
Problematic CDN: 23.37.98.80
I've had to block wow.zamimg.com for now to get any pages to load.
Publicado por
byne
Yeah, dressing room is broken for me again, too. Worked fine yesterday but its broken again today.
Publicado por
gclyatt
We had to refresh the content on our CDN one more time early this morning ~1am Pacific.
Users would have experienced slow loading during the content refresh.
The reloading of it is taking longer than we expected, but things appear to be getting back to the state they were in yesterday.
Now that this change is done, we can alter some of the other components more quickly.
We plan to be done with all of this work by the end of next week.
I will update as we make progress.
Publicado por
jasonlalanne
Still not working just get a white figure that will occasionally load a item piece. This is in Firefox, chrome IE and edge.
Publicado por
gclyatt
At of 7pm Pacific today, we deployed a new origin server for static content.
The new server will be able to handle more connections and keep them open for longer for our content delivery network.
We are also continuing to work with the support team at our CDN and will be monitoring this thread.
Please let us know if you are still having issues.
Thanks!
Publicado por
TuanTaureo
It took an F5 refresh or two, but the Fist of Ra-den is now loading all of its variants and their respective appearances in the Dressing Room. :)
Publicado por
LyssaWoW
Blood Elves in the dressing room have gone a bit... wrong! Both male and female look like something out of a horror movie at the moment! I'm not sure if it's just me. All of the other races that I have looked at appear fine.
Publicado por
Maelchav
I'm seeing the same thing with blood elves - females look like the body inside the armor is shifted down a foot or so (the legs bend back and forth sideways around the knees, which is probably the hip motion for the idle animation; plus the face is in the vicinity of the middle of the chest armor, while ears and eyebrows are about where they should be; and the weapon is under her feet), but the males look
broken
(like, snapped off at the waist and re-connected at a weird angle).
I haven't seen anything like this with any other race, but I'll keep an eye out.
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