Just wanted to provide an update regarding the queues players are experiencing this morning. The team is working through some issues behind the scenes that have been affecting players and causing them to be disconnected from the servers. For the time being, we are managing the rate of players entering the game until we have a full fix for the disconnection issues. This is done so we can ensure stability amongst players who get into the game after the queue process. If you are in queue, we ask that you stay in queue to ensure you do not reset your timer. We plan to have more accurate queue countdowns in place for Open Beta next weekend as noted in our Known Issues post.
We are actively working on these issues for this weekend. Once these are resolved we will be able to increase the influx of players and queue times will be significantly reduced.
We will be updating this thread once we have additional information.
Users may experience a queue while logging into Diablo IV during Early Access Beta Weekend. Please note that the countdown may finish and go beyond the duration listed on the queue timer. Do NOT leave the queue as this will restart the queue. We will have more accurate timers in pace for Open Beta Weekend.
We are aware of an issue affecting our authentication servers, which may result in slow or failed login attempts. We are currently investigating the cause and will provide updates as they are available.