Site Not Fully Loading/Whitelist Messages - We're aware! Working on solution.

Beitrag von perculia

We are aware of an issue with images loading slowly, which is affecting loading times on Wowhead and preventing users from reading text. This also brings up whitelist messages, which are confusing and may lead users to think they need to whitelist Wowhead in order to read any content, which is untrue. We are working with our CDN provider, Akamai, to troubleshoot the issue.

~~Akamai has requested that users with issues please visit the following link to help them collect data~~:

Necessary Data Obtained -- A fix is in the works.

I have sent them the user complaints from facebook, twitter, and the forums to show the urgency of the situation, but they unfortunately can't do much with descriptions - they need hard data. I have locked the duplicate threads with complaints because my instructions were getting buried. ~~So please go to the link if you are experiencing difficulties!~~

Update: A solution is in place which should help most users, however if you are still experiencing issues, please visit this page and tell us what comes up by posting a reply in this thread.(##RESPBREAK##)2##DELIM##Sas148##DELIM##

Beitrag von 1345110

This post was from a user who has deleted their account.

Beitrag von nomsidious

Beitrag von Sas148

I went to the link as you asked and got this message:

Akamai Customer Care Diagnostics

Uh-Oh!

We are unable to process your request as you have reached the maximum number of attempts for a given support case.

Please contact Customer Care if you think this is an error.

Thank you for pointing this out. I've updated the initial post to reflect that they've obtained all the data they need to pursue a resolution.

Beitrag von Baxamer

Would like to report this, but can't.

Because the entire thread is invisible!

Beitrag von wolfy77

I can't see your post Perculia so I don't know what your instructions are, sorry. I can only read the title and some comments.
My account info has gone from the top and all articles, guides etc are the same, i.e. within the piece nothing is viewable.

This started yesterday for me, empty transmog guides, I was hoping it was a weekend glitch.

I'm running Windows 10 and it has updated itself recently (I hate that with a passion) and have tried your site through the usual bookmark and a google search.

I can't survive without you, this is worse than when wow is down!

Beitrag von wolfy77

As an added help I can't see my post or any other posts on this thread either.

Beitrag von cellscribe

I don't know if this has already been pointed out; I was having the problem using IE and switched over to Firefox and the issue cleared. (I can now see stuff and log in and stuff) <== Highly technical detailed information.
I just checked and Chrome also appears to be working ok. IE is still not showing everything.

Cheers...

Beitrag von nevahsaynevah

cool, thank you

Beitrag von Doloria

I thought the absence of content except for the ads for whitelisting were part of the whitelist campaign. It's not?
Couldn't see the login box, maps, guides, ads (no adblocker) or even the other posts to this thread. Using Google I found a link to an old thread on Wowhead about whitelisting. You need a definition cause not everyone knows what whitelisting is (me included). And you need to be clearer that you need to whitelist "wowhead.com" and not "www.wowhead.com".

The whitelist plea had the strange effect >>> downloading adblockplus. The official site looked sketchy so I watched some Youtube vids. I downloaded it and it's easy enough to turn on the status bar, select setttings and "manage" (create) a whitelist. So I whitelisted "wowhead.com".

Maybe Wowhead can work with Bliz to sell a wowhead pet or costume.

I see there is a subscription available to Wowhead for $29.99 a year or $4.99 a month for an ad free experience so the year option is the best buy. Still the premium subscription may not work for everyone. I liked a comment in the old thread suggesting adding a basic paid subscription option.

Beitrag von cleric670

Funny thing is Perculia, I can see NO COMMENTS whatsoever, but on my phone I can see the comments but cannot reply. So basically I can't follow that link you posted elsewhere to gather data on my computer because I can't see the link. And I can't do it on my phone since it just doesn't work on android...

Beitrag von perculia

I thought the absence of content except for the ads for whitelisting were part of the whitelist campaign. It's not?

Absolutely not. Everything is free and available to Wowhead users except for a handful of perks and the bag scanner tool. The core site experience is designed to be enjoyed for free by logged-in users, with an effort to have as many non-customized parts of the site available for logged-out users. It's really a bummer that our CDN provider has created an issue that's misleading our users :(

Beitrag von cellscribe

It's really a bummer that our CDN provider has created an issue that's misleading our users :(

So I'm wondering, "what the hell is up with my fellow Canuks that they're messing up one of my most useful web sites"?

Then thought, "Why the hell would Wowhead be using a Canadian Provider"?
Then I thought, "Hmmm... Google - CDN provider" and get Content Delevery Network.
So... I guess it's time to saddle up the Moose, grab some poutine and a Timmies and go back and hide in my Igloo...

Beitrag von Maelchav

Not sure if this helps, but I have the issue in IE11, but not in Chrome.

However, in Chrome, I get "model incomplete" in Profiler and item model viewers for everything I try (HD, SD, Live/Legion, etc.). Not complaining - I get how complicated it all is - just putting my info out there :)

Beitrag von Erorus

However, in Chrome, I get "model incomplete" in Profiler and item model viewers for everything I try (HD, SD, Live/Legion, etc.).

Make sure "Use hardware acceleration when available" is checked in your Chrome browser settings.

Beitrag von Baxamer

Thankfully, the effect doesn't carry over to mobiles.

Except for the blank adspaces.

Beitrag von 1345110

This post was from a user who has deleted their account.

Beitrag von perculia

A solution should now be in place - please let us know if the situation improves. Thanks!

Beitrag von cheera

Beitrag von Erorus

Several days this issue is still not resolved. Miss not being able to use WoWhead. Also feel badly about guiding others to a website that hasn't worked for several days now.

Will the issue be fixed anytime soon?

Paid Customer concerns.

The website works fine for most visitors. The others you guided here probably see the site just fine.

What do you see when you visit this page?

Site Not Fully Loading/Whitelist Messages - We're aware! Working on solution.

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