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Arathi Highlands portal Disconnect
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Beitrag von
lobal
I clicked on a portal in boralus harbor thinking it was part of my questline and it said something about the portal not being ready or something like that, i didnt really read what it said, it might have been evelyn, i just clickclickclick sometimes in this game. So anyway, the portal took me to Arathi Highlands, where I fell thru the maps floor and disconnected. I thought that was weird but I was running wifi so i signed back in again and when I logged in my character was mounted, and falling through the floor in Arathi Highlands again. Then I disconnected. So what Im saying is: every time I log in with that character, (120 Worgen Druid named LOBAL) he falls thru what looks like the floor and the game disconnects. That is all that happens:
I log in, my character starts falling thru the floor, and within about one second, it disconnects. WOW51900319 or something like that; a typical DC code.
I wrote two separate tickets to wow using an alt; explaining the situation and requesting a character reset, but WOW only sent me back 2 survey requests asking me to rate their customer support.?
I can not do a location reset myself because there is NO time to click anything once the character logs in; he just starts falling and I disconnect within about one second. Its been 4 days, I haven't heard a word from anyone. I stopped asking them about it yesterday..why bother, right? So I'm just playing my alts, waiting around for someone who works over there to click a button on their end I guess.
Anyway, does anyone have any advice on how to actually communicate with these people?
The phone number that I called just hangs up on me automatically.8005925499
Certain tickets that I write don't work for me either; the submit icon won't light up no matter what I put in the blank spots so here I am signing up for a forum as a last chance effort to figure out what steps to take. Thanks in advance for anything helpful.
Beitrag von
quthar
Try this self service page on blizzard's support site
https://us.battle.net/support/en/help/wf/wow/197/834/submitted
Beitrag von
lobal
Did my Druid character finally get reset? yes.
Did it take 4 more tickets and 4 more days? yes.
Did blizzard give me these excuses for taking so long? yes.
reason 1. I wasnt specific enough with my issue so they didnt know what i wanted.... why would you reset my characters position if you didnt know THAT WAS what i wanted? oops.
reason 2. They tried to call me numerous times, but i gave them the wrong phone number...So I mis-typed my phone number all 5 times that I requested a callback? Well, which is it? did i type the wrong number every time or did i lack detail in my ticket? Anyone reading this can tell I am not the type of person to simply type something like: my characters stuck, help.
In my experience, a person who gives you two different reasons for something is lying altogether. i use my step daughter as a simple example.
Was I given the OK to travel thru that portal now? yes i was.
Did i click on that portal this morning and disconnect again? yes i did.
am i done with these fools? you know it.
back in the day id put up with it, but there are so many cool games now. Wow aint even top 5.
Good luck to anyone who gets disconnected when attempting to travel to arathi highlands thru Evelyns portal by the ship with the table missions. you can expect the same headache as me i assume. i just wanted to come back and tell yall what happened.
Beitrag von
iowa1tarheel
As noted by quthar:
https://us.battle.net/support/en/help/product/wow/197/834/solution
This works to unstuck you. For my horde character I was sent back to Orgrimmar. I suspect Alliance sent to Stormwind.
I got stuck when working on the Sundancer in Bastion. I missed and saw a cave entrance while falling and tried to glide over. Got stuck just under the rock leading to it.
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