I live in Australia and its a pain as its during peak hours, but my solution to this problem is TV,NCIS and Lie to Me, perfect boredom busters.
I'm normally sleeping during maintenance, or on my way to work, so it's all good. Can be irritating if I have the day off, but who normally has the day off on wednesday anyway
A Story from the lovely swiss mountains (ok, not really mountains, but... i can see em ;) )wake up, look up the mainrenance info, and... wow, only the very short type of restart and so on, meaning sometime between 5 and 7 AM a short 15min restart.FINEt'was 8AM then, and i tried to login. type in PW, and... auth, auth, auth, auth, auth... then i got some breakfast, and some time later i looked again. NOW we get the real info: Auth server does not work as it should... And, of course that lame stuff like issue adressed and resolved ASAP and so on.Now, why i am writing here? the forum auth server has maintenance too :( So noone can complain in the formus :(But... its now soon midday, the weather is fine and all... BUT I WANT TO PLAY WOW NOW!and about maintenace: some of you may know GuidWars. I played that some time, and... somehow they dont have maintenance, the only thing that sometimes happens is that you have to relog. The few years i played it, the total downtime was less than one weekly maintenace here in WoW...
Their technology seems immature when they often need to extend maintenance. The person who writes the "we apologize for XX" messages should be forced to give an ETA, and every time this deadly is broken customers should get a half a day of game time.Saying "it does not work" when it clearly does not work isn't really useful. If they don't want to disclose anything then how about making funny statements, similar to Dreamhost, and perhaps providing links to some kind of entertainment while waiting.Another idea - Make the Launcher be able to run in the background and have it constantly see if the activation and realm servers are up, so we don't have to log in to check. The web services seems to be lagging behind (updated manually?).
hey, i played, i was able to log in! well... i accepted all the dailies, but before i was able to collect the first mushroom for the cooking daily, wow crashed, and... here we are again:auth, auth, auth and one more auth./me gets some meal...
it's blizzards way of telling me to log off and go to bed.
I feel that the times that the server maintenance that occurs should vary according to the time zone of the server. With all of the money that Blizzard makes, I'm sure it is possible to hire people to do this at different hours. The time should run 3am - 11am server time, not PDT. I'm sure there are difficulties that lie in this that I am not aware of, but it would be nice to bring down times closer to server times.However, I would still rather have some down time and a game that works than a game that doesn't work.
We pay for 30 days of game time, and 8 hours of the 4.3333 weeks makes it close to 35 hours every month. That's a full day and a half.Right to complain, I think yes.
I guess I just don't get why they don't have different servers do maintenance on different days. Like, divide up the US servers into 3rds... have 1/3 do Tuesdays, 1/3 do Wednesdays, and 1/3 do Thursdays... or something along those lines. That way, people have more choice, and thus have less to complain about.
I don't mind one bit, because it starts at about 10-11:00 pm where I live. If I'm up that late on a tuesday night it usually isn't because of WoW :PIf I have nothing to do then and the server is going down, I can always play other games or study or talk to friends (or best of all, sleep) :DI wish that the auctions would pause until the servers go back up, but it really isn't that big of a deal.
If someone can't live without WoW for a few hours they have issues. Anyone who is upset / frustrated by maintenance should perhaps look at it as a wake up call and I don't know... go for a walk or something, talk to some friends, do your housework, just about anything can fill the time until 11am in the morning.Anyone moaning about money, you know how much maintenance there is going to be, if you don't like it, don't pay again, pretty simple.
It's not the actual maintenance that bothers me, it's the fact that there is STILL instance lag every Tuesday. Blizzard has known about this for years, and they still haven't said anything or attempted to fix it beyond making more servers.
Blizz should do daily maintenance! It really sucks if you work nights, or if your day off of work is tuesday. If it was every day or every weekday less people would complain because less people would be affected by it. Being a casual player i also think blizz should make pay by the hour. So that when I don't log on for a week, i don't feel like i wasted $5 and cancel my subscription!
Maintenance starts 7-8pm for me. Thats a pain. I'd rather Blizz do a different timeslot for oceanic servers. But i can understand that they dont as staff would be doing it twice.
Believe the reason they have to do it all at once is that they need to take ALL servers offline including those that overlap realm servers (battlegroup, instance, and authentication servers) I don't really see any point in complaining about the normal scheduled weekly maintenance, a game of this scope DOES have to have maintenance and believe me, regular scheduled 'checkup' maintenance and occaisional fixing is vastly better than games that let them run til they break then cant ever patch them up properly once they do break (been there done that not fun)If my understanding is correct they do both physical maintenance and software/coding checks both within the same maintenance times, if they for example are checking the cooling systems on their server farms everything has to come down together and can't come back up til they are done, just like you don't work on your pipes with the water turned on you don't check a pressurized server farm cooling system without everything being powered down.Admittedly it IS an inconvenience for players in time zones where weekly maintenance takes a sizeable chunk out of their peak hours, and extended maintenance is usually a bit frustrating just because the way they tend to 'lead you on' with the update messages...however thats kind of a 'darned if they do darned if they don't' matter for blizzard on both counts.I'm fine with maintenance but I reserve the right to blow steam during extended maintenance if it makes me feel better! :P
Honnestly it's rare the tuesday maintenance annoys me. If I ever get back am at home that early, I take that time to run a few errands, and update some addons.
Tuesdays can be frustrating at times since that used to be a day I would regularly call in sick on (eventually I learned better).What truely annoys me about maintenance days though is the fact that the web forums tend to go down. How is it that Blizzard has all this capacity for the game, but come patch day their websites tend to crash or get locked down?
probably already mentioned, but i'll throw in my 2 cents.3-11 (6-2 my time :P) maintenance is not what bothers me, it's the fact that every week without fail "unexpected difficulties" come up and the maintenance gets delayed another couple of hours. The least they could do is be honest. They say 8 hrs because it looks better than 12 hrs. But if 75% of the time it's going to take 12 hrs, they should just admit it.
The only thing that bothers me is when they say they'll be finished with maintenance at a certain time and aren't. I know you can't pre-plan every little eventuality, but like it or not Blizzard is running a business. I can't think of any other business in the world that can routinely get away with telling their customers that the product or service will be available at a certain time and then every hour after that saying "sorry, it will be just one more hour". At some point you have to be held accountable for your business practices. If the maintenance was 12 hours I could live with it, as long as they gave an accurate measurement of how long it was going to take, instead of always estimating low. You can plan raids and schedule around maintenance if the timing is reliable. However, most often it is not. Especially with patches, they should just automatically give themselves a 3-4 hour grace period more than they think they'll need for patch days, they always end up using it anyway and that way they would appear to be honest.