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Any word on a fix for the 660 Crafted Engineering Gun? Upgrading it all the way to 3/3 somehow makes it worse than 620 Weapons.
1 day ago
We believe it's just a character sheet tooltip issue; ranged damage isn't displayed properly.
1 day ago
] For players who did not receive gold or items from Tectus/Ko’ragh due to tonight’s bug, updates he
2 days ago
] New instances have been hotfixed and drop loot. We're looking into resolution for affected players.
2 days ago
] We're aware that Tectus & Ko'ragh aren't dropping loot in the 2nd Highmaul wing. Updates to follow:
2 days ago
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Battle.Net BattleTags and Blizzard Support Site Redesign
2011/12/15 at 3:47 PM
It's been a slow news day, but two items cropped on my list.
First of all, it looks like Real ID is getting some real company--Battle.net BattleTags! These will function just like Real ID has, only with a nickname instead of your real life monicker. This will allow players have cross game (and server!) communication without having to shout from the hilltops their real life name. It's coming first to Diablo III, but it will also be coming to StarCraft II and World of Warcraft.
The second news item was that the customer service support website got some new digs to provide players with a better experience and more satisfaction.
Battle.net BattleTag FAQ
What is a Battle.net BattleTag?
A BattleTag is a unified, player-chosen nickname that will identify you across all of Battle.net – in Blizzard Entertainment games, on our websites, and in our community forums. Similar to Real ID, BattleTags will give players on Battle.net a new way to find and chat with friends they've met in-game, form friendships, form groups, and stay connected across multiple Blizzard Entertainment games. BattleTags will also provide a new option for displaying public profiles.
When will BattleTags go live?
We will soon begin limited testing of some features and functionality of BattleTags in the Diablo III beta test, and the feature will be available to Diablo III players at launch. BattleTags will be integrated into other Blizzard games and services such as World of Warcraft and StarCraft II at some point in the future, but we don't have exact rollout plans to share just yet.
Will my BattleTag be unique?
A player's BattleTag is not unique, so you won't need to worry about whether your preferred name is available. You can use any name you wish, as long as it adheres to the
BattleTag Naming Policy
. Only one BattleTag can be associated with each Battle.net account.
If my BattleTag isn't unique, what makes me uniquely identifiable? How will I know I'm adding the right friend to my friends list?
Each BattleTag is automatically assigned a 4-digit BattleTag code, which combines with your chosen name to create a unique identifier (e.g. AwesomeGnome#3592). Your BattleTag and code are viewable when you log in to the Battle.net website and within the Diablo III beta client, and can be shared with other players who want to send you a friend request manually. You will also be able to send BattleTag friend requests list within the context of a game (by clicking a person's BattleTag when he or she sends you a message, for example) without knowing their BattleTag code. In either case, each player must mutually agree to become BattleTag friends.
I'm not in the Diablo III beta – can I choose a BattleTag now anyway?
Sure! You can pick your BattleTag now through Battle.net Account Management, regardless of whether you're participating in the Diablo III beta test. Simply visit the BattleTag creation page (
) to get started. Make sure to choose a handle you will be happy with in the long term and that abides by our
BattleTag Naming Policy
, as you will be unable to change your BattleTag once you've selected it. We plan to provide a way for players to change their BattleTags in the future, but we don't have any further details to share just yet.
Where will my BattleTag be seen?
During the Diablo III beta test, your BattleTag will be seen in the Diablo III client (on friends lists and in chat), on the Diablo III forums, and in Battle.net Account Management. In the future, expect it to be displayed in other Blizzard games like StarCraft II and World of Warcraft on friends lists, in chat, or when making posts on their associated forums. We'll have further details on how and where your BattleTag will be displayed in the future.
When will World of Warcraft and StarCraft II support BattleTags?
Our plan is for all current and future Blizzard games to support BattleTags eventually. However, we don't have any announcements to make regarding when BattleTags will be integrated into World of Warcraft or StarCraft II at this time.
Do I need to choose my BattleTag now?
You will only be required to create a BattleTag now if you'd like to log in to the Diablo III beta client (beginning with an upcoming patch) or to use a Diablo III-related identity on the Diablo III forums. You will still be able to post on these forums using a World of Warcraft or StarCraft II character name if you wish.
Will I still be able to display my character on my profile or Armory page?
Armory profiles will be unaffected by the introduction of BattleTags. We'll have more information on how BattleTags will be integrated into existing games in the future.
How will this affect World of Warcraft?
BattleTags will add a new way for you to make friendships and communicate in World of Warcraft. For example, you'll be able to create cross-game, cross-realm friendships with your BattleTag, similar to the way Real ID works now. We'll have more details to share closer to the feature's launch.
Will this affect my existing Real ID friendships?
No. Your Real ID friendships will continue to exist, and all of the features and benefits of Real ID will remain available to you. BattleTags will simply give players another way to connect and communicate across Blizzard games. For example, if two players aren't Real ID friends but want to stay in touch across Battle.net, they'll be able to establish a BattleTag-based friendship; in the future, BattleTag friends will have access to many of the communication benefits (such as cross-game chat) currently available to Real ID friends.
Do BattleTags replace Real ID? Can I create new Real ID friendships?
BattleTags are a new feature separate from Real ID. Real ID will continue to work as it always has, and you can continue to create Real ID friendships with people you know in real life.
Will this affect my World of Warcraft or StarCraft II character names in any way?
Your World of Warcraft character names will continue to exist and work as they currently do. We're still in the process of determining how we will handle StarCraft II character names once BattleTags are integrated into the game.
How does my BattleTag work in the Diablo III beta?
Only some BattleTag features will be available during the Diablo III beta test. At first, players will be able to add friends to their friends list using their BattleTags, though new or different features may be available at different times during the testing process. We'll have more information on all of the features of BattleTags in Diablo III with the launch of the game next year.
To add a friend via their BattleTag manually in the Diablo III beta client, simply type their BattleTag and code (e.g. DemonStomper#1537) into the Add a Friend field in the Add Friend interface. This will send the player a BattleTag friend request; if the other player accepts your request, your BattleTags will appear on each other's friend lists.
Redesigned Support Site
In our ongoing pursuit of providing the most
Customer Service ever, we’re proud to announce to you today that we’ve upgraded our Support Knowledgebase to be better than ever! Taking feedback from players and our support staff alike, you’ll find that the new Support Site is streamlined to provide you more information and a seamless line of contact to our Customer Support representatives.
You can find the brand new site here:
Among the most major changes, you’ll find:
An improved intelligent search engine, featuring predictive text and generating more relevant topics
Hot Issues, highlighting our most popular support articles measured by player inquiries and searches
Suggested results, linking together related articles to reliably provide you additional information
Breaking News, a new platform of communication for Customer Support to provide you the latest information on the most recent popular topics and petitions
Some of you who have used our Support Knowledgebase and articles in the past may be concerned about the migration to a newly designed website. Not to worry! All old support article links will automatically redirect to their new location.
We invite you to check out the changes and experiment with the new website at your earliest convenience! Should you have feedback on the new site or wish to report any bugs or issues with its functionality, please visit our Website Support forums to inform our web team!
Website Bug Report
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