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I got a new laptop and downloaded the game on it. it will not let me log in. it keeps locking me out and making me change my password. how do i get it to work on the new computer?
Sorry that I didn't see this until just now, please respond if you still need any help! Having an
on the account will help prevent those kinds of locks. Best part is, the authenticators for the mobile devices are free!
I hate to hijack, but until then you can attempt to unlock your account via certain directions (you should receive an email to the email address associated with your account). Be VERY careful about clicking links in the emails or anywhere else (go straight to account management, making sure to say you can't log in).
This alone may make the account work on your new computer.
yes i do still need help with this. thank you
Cryztal, since I don't believe you can private message us here- it may be best if you call us if you're still having difficulties. If you're in North America, this is the number you would use to contact us:
1-800-592-5499 10:00 AM — 6:00 PM Pacific
I'll check back in a bit to see if you've updated the thread. Please let me know if you're somewhere else in the world and I'll be happy to provide the number for a different region as necessary.
it is working now. thank you very much :)
ok another problem. now when i put in my password it will not connect. it does not tell me to change my password this time. it just will not connect.
This one snuck by me Cryztal - here's our
connection troubleshooting page
. I'll check back to see if you update the thread.
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