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Launcher cannot obtain patching information please check your internet configuration.
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I recently switched to Quest internet service. And now when I try logging into WoW it says I need to Update & Restart WoW, so I click the restart button, then it says "launcher cannot obtain patching information please check your internet configuration". I checked my fire wall if that had anything to do with it, it was off like it should be... and now im all out of ideas
Here are some ideas.
Open up ports in your firewall and router
Run as admin if you are not.
Thanks but I solved the problem... For future problems this post will most likely be buried but with a few key words you could find this. first i tried these steps.
1. checked firewall and made sure it was off.
2.w/ windows XP. Start//Control Panel//Internet Options//Connections lan settings//make sure that both of the things are unchecked at the top
3. Start//Run//Cmd//ipconfig /release//press enter//ipconfig /renew//press enter//ipconfig/flushdns//enter
4.Delete Launcher.exe and use the Repair.exe. (worked for me)
In case someone else reaches this paging searching google for:
"launcher cannot obtain patching information. please check your internet configuration"
What worked for me was turning off my anti-virus software for a moment.
I'm using Avira, had the same little annoying window, disabled Avira and started up again, worked like a charm.
After first launch, I simply re-activated Avira.
Hope it helps.
Also make sure there's no maintenance at the time heh.
Old thread, but still decent information so you don't panic!
It happens when it needs to update and my anti virus protection is on. Turning it off till the patch is complete does the trick
At the moment i don't have any anti virus protection on my computer but i still can't start launcher.exe.
I turned off my firewall and still nothing.I just finished downloading the PTR patches and really don't want to download again the 13.3 GB.
I tried to run it as an administrator.It didn't worked :(.
Found a solution.
(for none proxy users)
Go to Internet Explorer -> Tools -> Internet Options -> Connections tab -> LAN Settings. Once you're there make sure only the "toggle the Automatically Detect Settings" check-box is checked and apply the setting. Try the Launcher or game again.
that worked for me
Totally bizarre, but aceman's tip worked for me as well. I was in game, then suddenly, disconnected. My wireless connection was fine since I could access all web sites (except, strangely, those associated with WoW). However, conducting this simple fix resolved my connection/launcher issue.
Many thanks for the advice!
Brand New PC build with Windows 7.
Dunno what happened but after installing all my Blizzard games and played them the Launchers just failed to work after installing Skype, Yahoo! Messenger and a few other IM's. (don't judge!)
The Launchers wouldn't work as long as those programs were running i searched and searched the Internets. (loads of good info but no working solutions)
I did the Aceman's suggestion once(or twice) but never messed with it cause it was already checked and after seeing it again went back and looked at all the settings.
Since "Auto Detect" was already on i thought "Why Not" and unchecked it and left it off and the Launchers started.
Sometimes i think Windows is just all Derptastic and doesn't understand its basic functions and thinks a "Yes" really is a "No".
TL:DR - Test all options while in both "On" and "Off" state.
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