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We read plenty of negative feedback all the time. When it gets to an insulting level there's no point in wasting time on it. Many others can phrase their objections in reasonable and constructive ways. The less time we spend negotiating with the most hyperbolic and cynical people in the community, the more attention we can pay to the people making honest attempts to share their perspectives in civil fashion.

It's not a complicated, diabolical, or arrogant concept. There has to be a practicality to sifting through opinions in such a large community.
Taking a jab at a customer that insults you in their feedback, is just as non constructive. Just ignore it and reply to constructive feedback. The point I was trying to make was that you outright told a customer that his opinion wasn't valid because he was negative to you in his first sentence, when his post could have been skipped over all the same without a reply, and time spent on replying to actual feedback. Something I also found jarring was that a customer can be angry that the content they want to be good isn't, and if they show their emotions towards it in the "wrong" way, they are ignored. It's pretty telling that you, as a company, create content that so many of us can become emotionally invested in. I guess that can be a double sided coin.

Just some thoughts that I had when I saw your reply to his.

Don't misunderstand me. I'm not jabbing. My word choice was clear. I outlined the issues with that manner of posting, and elaborated on how and why it should be improved.

Many, many people in this community have concerns about the behavior of their peers and the general toxicity found within what should be pretty simple discussions about video games. Yes, I'm here to talk about the game, but I'm a community manager, not game designer. If I can point out what I see to be problematic behavioral trends and provide examples of how they can be improved for the betterment of the community, I'm absolutely going to.

Ashran: What now?