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This is incorrect. As an individual customer, Kelgore does matter to us. He's paying for access to content and we want to make sure he's happy with it. We put a lot of time and effort into delivering the best gaming experience possible with every expansion and patch. For everyone.

That said, the real breakdown lies in this notion that his standing as a customer makes him more deserving and entitled to test the upcoming expansion than his fellow players who are currently in the closed beta. I reiterate that it's a closed beta to serve as a reminder that it's a limited test of a product that is for sale to the public, and will be available for purchase and play to all customers on November 13, 2014. No portion of one's game payment or monthly subscription inherently includes with it the exclusive, free testing of an upcoming product for sale to the public.

But we'll continue inviting players as needed to test the upcoming expansion. Either way we'll absolutely fall short of inviting every paying customer, much less everyone who feels deserving, nor should anyone realistically expect that that is our goal.
While I can see Blizzard point, I have to say it does get frustrating as ever year goes by and nothing happens.

I been playing MMORPG since 1999 when EQ came out and with WoW since August 2005 and the only Beta I seen is where I pretty much paid for it with the annual pass.

You would really think that you would have a better lottery system to get your oldest players in once every few expansions. But going on number 5 and getting zip makes you wonder.

Invites sent to players on the opt-in list are prioritized based on criteria that designates veteran status. So, as more invites go out, the further down this list we go and the less stringent the criteria becomes. But we're not going to divulge the exact criteria by which players who are opted in are invited, as that information isn't going to help diffuse the frustration we see from people who haven't been invited yet. The problem is that the term "veteran" isn't well defined within the community and is a label a lot of people like to throw around when lobbying for beta access.

Thanks for nothing